Address: Strandkvanen 10F, 1. 6. DK-4600 Køge
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© Copyright 2023 – Bambooxmas
VAT no.: 25340612
Strandkvanen 10F, 1. 6.
At Bambooxmas.com, all prices are in Danish kroner and stated incl. VAT and taxes. We reserve the right to change prices from day to day without prior consent. Reservations are made for out-of-stock items.
Bambooxmas.com accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard. The payment will only be debited from your account when the item is dispatched. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold-out/discontinued items.
Bambooxmas.com aims to ship orders received before 17:00 the same day, orders are then sent the next working day.
We ship to all of Denmark. Shipping prices from DKK 35. Goods will be delivered to the delivery address specified when ordering.
We do not deliver abroad and not to the Faroe Islands and Greenland.
Your goods are sent with Post Nord or GLS.
NOTE: If there is no room at the delivery point, the package will be moved to the nearest delivery point, which you will be notified of. If problems arise, contact customer service.
Goods are delivered every weekday. Your item will be delivered 1-3 business days after ordering.
Special delivery conditions apply to certain goods. The conditions will appear specifically prior to the purchase of these goods.
There is a 2-year right to complain in accordance with the Purchase Act. Our right of complaint applies to defects in material and/or manufacturing. You can get the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation. The complaint does not apply to errors or damage caused by incorrect handling of the product/service. You must advertise in a “reasonable time” after you have discovered the defect/error. Bambooxmas.com will cover return costs to a reasonable extent.
For returns, complaints and use of the right of withdrawal, send to:
Strandkvanen 10F, 1. 6. 4600 Køge
Shipments are not accepted per cash on delivery.
If it is a refund, please include bank details in the form of account number and account number so that the agreed amount can be transferred. This information can be disclosed without risk per email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.
Right of withdrawal
There is a 14-day full right of return on goods purchased in our webshop.
The period is counted from that day;
Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation. The notice must be given by mail at firstname.lastname@example.org. In the message, you must make it clear that you wish to use your right of withdrawal. If you wish to return the item to us, you must fill in the attached return slip and send the item to:
Strandkvanen 10F, 1. 6. 4600 Køge
You cannot regret it by simply refusing to receive the item, without at the same time giving clear notice of this.
The following product types are not included in the right of withdrawal:
You must send your order back without undue delay and no later than 14 days after you have exercised your right of cancellation. You must bear the direct costs in connection with the return. When returning, you are responsible for the item being properly packed. You must attach a copy of the order confirmation. Shipping will go faster if you also complete and attach our cancellation form.
You bear the risk for the item from the time of delivery of the item until we have received it back.
We do not receive packages sent by cash on delivery.
You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods. In other words, you can try the product as if you were trying it on in a physical store.
If the item has been tried on in addition to what is described above, it is considered used. Which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt – of the return. In order to receive the full purchase amount back, you must test the product without actually using it.
If you regret your purchase, you will of course get the amount you paid us back.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.
When exercising the right of withdrawal, all payments received from you, including delivery costs (except for extra costs resulting from your choice of a different form of delivery than the cheapest form of standard delivery offered by us), will be refunded without undue delay and no later than 14 days from the date where we have received notification of your decision to exercise the right of withdrawal. Refunds are made with the same means of payment that you used for the original transaction, unless you have expressly agreed to something else.
We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.
On our webshop it is possible to choose to pick up our products in our store. In this way, it is possible to reserve an item online, and then collect the item physically in our store. Since the item is picked up in our store, the same conditions apply as when you shop physically in our store.
In order for you to enter into an agreement with us and shop on our website, we need the following information about you:
Information about what you have purchased
We process your personal data for the purpose of being able to deliver the product to you and to be able to process inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy for Bambooxmas.com. Here you can read more about how your information is processed, when it is deleted and what rights you have as a registered person.
If you have a complaint about a product bought in our Webshop, you can send a complaint to:
The Danish Competition and Consumer Authority’s Center for Complaint Resolution
Carl Jacobsens Vej 35
If you are a consumer residing in another EU country, you can register your complaint in the EU Commission’s online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our email address: email@example.com